Shipping Locations
We offer worldwide delivery for all orders placed through our online store. Regardless of your location, you can enjoy our selection of teas. Please ensure that your shipping address is complete and accurate to avoid any delays in delivery. We do not ship to P.O. boxes, so please provide a physical address for delivery.
Delivery Process
All deliveries are handled by trusted couriers who are experienced in handling packages with care. Once your order is processed, it will be dispatched directly to the address you provided. You will receive a confirmation email once your order has been shipped, which will include tracking information to monitor your packages journey.
Delivery Times
Delivery times may vary based on your location and the courier service used. Generally, domestic orders within the same country will arrive sooner than international orders. We strive to ensure that your order reaches you as quickly as possible, but please allow additional time for international shipments due to customs processing and other factors.
Order Tracking
Once your order has been shipped, you will receive an email with tracking information. You can use this information to track your package through the couriers website. If you have any questions about your order status, please reach out to us via email, and we will assist you promptly.
Delivery Issues
If you encounter any issues with your delivery, such as delays or missing packages, please contact us immediately. We will work with the courier to resolve any problems that may arise. It is important to report any issues as soon as possible to ensure a swift resolution.
Communication
All communication regarding shipping inquiries will be conducted via email. We do not provide customer service through phone calls or other methods. For any questions or concerns about your order, please email us at [email protected], and we will respond as quickly as possible.
Customer Responsibility
It is your responsibility to provide accurate shipping information when placing your order. We are not liable for any delays or issues that arise from incorrect or incomplete addresses. Please double-check your information before submitting your order to ensure a smooth delivery process.